Activation and training will take place within 3-7 business days from the payment date, taking into consideration the customer’s provision of all necessary data and requirements to complete the activation process. Effective communication from the customer with the new customer training team is also important.
In the event of purchasing devices from Marn, the delivery of the purchased devices to the shipping company will take place within a maximum of 3 business days. When the shipment is made, the customer will receive a confirmation from the shipping company along with a tracking number for the shipment.
When purchasing devices from Marn, the customer must provide the required information such as their address, mobile number, recipient’s name, and any other information requested by a Marn employee in order to facilitate the delivery of the devices to the shipping company. The customer is required to provide this information directly to Marn upon completing the payment. If there is a delay in providing the necessary information, the customer does not have the right to demand delivery of the devices within the pre-specified time frame.
If the customer does not respond to Marn’s new customer training team within a period of 14 days from the payment date, the customer will lose their entitlement to free training. Training will then be available to the customer for a fee determined by Marn. Additionally, the customer has the option to join the group training seminar, which is held weekly, for free.
In the event of technical issues with the Marn system or if the customer requires assistance from Marn for any reason, Marn is committed to providing the necessary service to the customer within Marn’s responsibilities and authorities. It is the customer’s responsibility to communicate with Marn’s customer service through the official channels specified on the Marn website (Marn.com) or through the unified customer service number provided below:
Privacy policy:
Marn provides the highest levels of data protection and confidentiality to all its customers, whether they are organizations or individuals. This commitment stems from Marn’s belief in the confidentiality of customer data and their right to preserve its secrecy.
Marn is committed to maintaining the confidentiality of customer data and takes all necessary measures and precautions to safeguard the secrecy of customer information. Marn continuously updates data protection procedures and measures to protect information security, preventing loss, misuse, or unauthorized access to the data.
Marn maintains the confidentiality of customer data and commits to not disclose customer data without prior written consent from the authorized party within the customer’s organization.
Privacy protection:
When setting up a new subscription, Marn creates a password that allows the customer to access and manage their subscription. It is the responsibility of the customer to update their password from their own control panel in order to maintain the confidentiality of their account with Marn.
In the event of a breach or unauthorized access to a customer’s account, it is imperative for the customer to directly communicate with Marn as soon as they become aware of the incident. Marn will take the necessary actions to prevent unauthorized access or data leaks and work to deter any recurrence of the incident.
It is the responsibility of the customer to maintain secure browsing practices, avoid using public internet networks, regularly update their password, and safeguard their login information for their Marn account to prevent any leaks or security breaches.
Terms & Conditions of Service:
The customer can cancel the subscription to the cashier system anytime before the next subscription payment date (at least 3 days ahead). If the customer wishes to cancel the service, they should send an email to the following address: [email protected]. then fill out the submission form.
Training, activation, and device shipping fees are non-refundable once they have been paid.
When purchasing devices from Marn, if the devices have not yet been shipped, the customer can request a return to Marn and receive a full refund. However, once the devices have been received from the shipping company or Marn’s representative, the customer cannot request a refund. Please note that the shipment of devices typically takes 2 to 4 business days.
Marn is committed to providing maintenance and technical support services for Marn systems as long as the customer complies with the fees and the terms and policies of Marn. Marn also continuously updates its systems and servers to ensure the quality of the services provided.
In case of not paying the monthly subscription fees, the customer has no right to request the existing data on Marn’s Dashboard.
In case of not paying the device price upfront, there is one year commitment for the devices knowing that the monthly deduction will be 85 SAR/month in case of not achieving 21,000 SAR’s sales per month.
Cancellation Fees in the first year will be 1000 SAR in case the cancellation is requested in the first year of signing the contract.
Third-party services:
If payment is made through a third party using services such as “Buy Now, Pay Later” or installment payment, Marn is not responsible for the contractual relationship between the customer and the third party.
Devices provided by a third party, such as payment devices or any other type, are not covered by Marn’s refund policy. The terms and conditions of service for those devices are governed by the third-party provider as specified by them.
Marn is not responsible for the quality of the services provided by third-party applications within the “Marn Marketplace” that are available for direct integration with the Marn system. Marn ensures the quality and continuity of the integration within Marn’s capabilities. The terms and conditions for the services provided are subject to the requirements of the service provider.
When utilizing the services of third-party applications within the “Marn Marketplace,” the service fees for the third-party application are determined by the third-party provider. The fees for integrating with the desired application are determined by Marn in exchange for providing direct integration services.
Monthly fees or sales fees paid to banks or payment companies for payment devices or compatible point-of-sale services used with the Marn application are determined and paid directly in agreement with the service provider. The fact that the Marn application is installed on the payment device or point-of-sale system does not imply that Marn is obligated to cover the monthly fees or sales fees or guarantee the quality of services provided outside the Marn application. However, Marn ensures to provide possible assistance and support to ensure a seamless customer experience.
Any malfunctions related to services provided by third parties, whether they are direct integrations with Marn, payment services, or point-of-sale services, should be directly addressed with the service provider.
Subscription policy:
The offers provided by Marn, whether they include a free trial period or a discount on the subscription fee, are valid for the initial subscription period and do not imply that the discount will be repeated upon subscription renewal.
When the subscription period expires and the renewal fees are not paid, Marn will be forced to suspend the service within 48 hours from the subscription expiration date. At that point, the customer’s data will be at risk of loss within 30 days from the subscription expiration date.
Marn is committed to notifying the customer about the approaching expiration of the subscription at least 7 days before the subscription’s end date.
In the event of a customer’s violation of Marn’s terms and policies, misuse of services provided by Marn and post-sale services, intentional harm to Marn directly or indirectly as a company or brand, or damage to Marn’s reputation, Marn reserves the right to take appropriate actions. These actions may include, for example, suspending the service without prior notice to the customer. In extreme cases, the service may be suspended without a refund of the remaining subscription fees or any legal actions deemed necessary under the circumstances.
When in need of customer service and technical support, please contact us through the official channels via (Marn.com) or through the unified number 920006276.
